Seven receptionists share the work of helping you see the doctor or answering your queries. They are all very experienced and understand the problems you might have in dealing with "The system". There is a team of six administrators, including our medical secretary. These knowledgeable members of the surgery staff work behind the scenes to ensure all the patients' needs are met. In the office your referral is written and sent off, your prescription prepared and your medical records kept up to date.